14-Day Return Policy - You may request a return within 14 days from the delivery date for eligible items.

14-Day Exchange Policy - Exchanges are allowed within 14 days of delivery for size, color, or alternate product selection.

Same-Product Exchange - Available for size or color swaps.

Different-Product Exchange - Price adjustments will apply if there's a cost difference.

Defective or Incorrect Items - A replacement is offered for damaged, scratched or wrongly shipped items.

To be eligible for a full return, the item must be in its pristine, unworn condition, packaging, including all tags, Returns may not be accepted if:

The item shows wear of damage.

Earrings, Nose & Lip cuffs(for hygiene reasons)

Kindly visit our Returns & Exchange Center for step-by-step instruction & to initiate a return or exchange request

Return due to Customer Reason(e.g., change of mind, size or color preference): The customer is responsible for return shipping costs.

Return due to delivery damage, product defect, or incorrect item: Price adjustments will apply if there's a cost difference.

Once a return parcel is received, your item will enter our quality control inspection process. Should the item be determined to be acceptable for return, it may take two to three business days for your refund or exchange to be fully processed. Please note that this estimate may be extended during holiday or gifting seasons.

Please note that any original taxes or duties paid on the order are non-refundable. If the return is due to a customer-initiated reason, you are responsible for any applicable import taxes or duties when shipping the item back.

For any questons or feedback, please contact us at info@posthumanlab.com . We're dedicated to providing an exceptional service to our Posthuman Lab Community.